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AI moved from hype to orchestration in New York, with Optimizely showing how agentic tools reshape personalization, search and the marketer experience. Continue reading… Go to Source Author:
Big Apple and Big AI: Marketing Takeaways From Optimizely Opticon25 Read More »
Digital experience platform provider adds specialized AI agents and workflow automation to its Opal platform at annual Opticon event. Continue reading… Go to Source Author:
Optimizely Enhances Opal With AI Agent Orchestration Tools Read More »
At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth. Continue reading… Go to Source Author:
Genesys Turns Up the Volume on Agentic AI in Music City Read More »
AI copilots, governance frameworks, and human oversight can close the readiness gap and deliver trust at scale. Continue reading… Go to Source Author:
Human-Guided AI Is the Future of Customer Experience Read More »
Agentic AI adoption is surging in sales and marketing. But only data-mature organizations will reap the rewards. Continue reading… Go to Source Author:
Why Marketers Are the First to Bet Big on Agentic AI Read More »
Salesforce plans to integrate Regrello’s AI-native process automation technology with its Agentforce platform and Slack to transform manual workflows. Continue reading… Go to Source Author:
Salesforce to Acquire Regrello for AI Workflow Automation Read More »
CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience Read More »
Compare top CCaaS providers and learn which features matter most for customer service success. Continue reading… Go to Source Author:
The Ultimate Guide to CCaaS Providers and Platforms for 2025 Read More »
Building smarter audiences. Personalizing at scale. Powering decisions. The age of intelligent CX is here. Continue reading…
Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI Read More »
Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…
Genesys Secures $1.5B Investment From Salesforce & ServiceNow Read More »