ai in cx

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CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

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In fresh U.S. statistics on AI-driven customer experience, personalization shines brightest, but transparency risks loom large. Continue reading… Go to Source Author:

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Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers

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MIT research shows AI changes how we think. In CX, that’s a power leaders must wield with care. Continue reading… Go to Source Author:

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Genesys Secures $1.5B Investment From Salesforce & ServiceNow

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Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…

Genesys Secures $1.5B Investment From Salesforce & ServiceNow Read More »