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Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics. Continue reading…
Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust Read More »
New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach. Continue reading…
Kustomer Secures $30M to Advance AI-Native CX Platform Read More »
Building smarter audiences. Personalizing at scale. Powering decisions. The age of intelligent CX is here. Continue reading…
Autonomous CX Starts Here: Use Cases That Deliver Real Marketing ROI Read More »
AI needs to live where KPIs are tracked — not buried under servers. Here’s how smart orgs can structure for success, and it starts in-house. Continue reading…
Why Marketing — and Not IT — Must Lead the AI Transformation Read More »
Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…
Genesys Secures $1.5B Investment From Salesforce & ServiceNow Read More »
AI’s most outspoken leader found direction in a personal tragedy. Continue reading…
The Making of Anthropic CEO Dario Amodei Read More »
New US statistics reveal why chatbots are gaining traction across CX teams — and where they deliver the most value. Continue reading…
What 2025 Data Tells Us About the Future of Chatbots in CX Read More »
Marketing leaders must evaluate AI tools based on specific use cases, integration needs and ROI to guide 2025 investment decisions. Continue reading…
Which AI App Is Best for My Marketing Team? Read More »
Empathy at scale is possible—but only if you know when your chatbot needs to step aside for a human. Continue reading…
Designing Customer Journeys With Heart—Even When Chatbots Are Involved Read More »
When funding follows AI-driven efficiency and GTM success, marketers everywhere need to rethink their operating model. Continue reading…
VCs Love AI-First Startups. Here’s Why That Matters for Marketing Leaders Read More »