The Contact Center Tech That Works — And the Stuff That Doesn’t
Customers want empathy and speed. Too many tools just add friction. Continue reading…
The Contact Center Tech That Works — And the Stuff That Doesn’t Read More »
artificial intelligence
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Why Brands Need a Chief of Content Operations
Content chaos is killing efficiency. A Chief Content Operations Officer brings order, strategy and SEO sanity to the enterprise. Continue reading…
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Inside Microsoft’s AI That Diagnoses Better Than Doctors
Microsoft’s Mustafa Suleyman on why orchestrated AI system outperforms human doctors on complex diagnoses. Continue reading…
Inside Microsoft’s AI That Diagnoses Better Than Doctors Read More »
ASAPP Enhances GenerativeAgent for Contact Center AI Safety
New features aim to boost accuracy and control in AI-powered customer service conversations. Continue reading…
ASAPP Enhances GenerativeAgent for Contact Center AI Safety Read More »
The Future of Customer Experience Is Built for AI, Not Humans
How autonomous consumer agents are changing the rules of ecommerce, and what your brand needs to do to keep up. Continue reading…
The Future of Customer Experience Is Built for AI, Not Humans Read More »
SearchStax Adds Generative AI to Enhance Website Search
Search technology provider introduces AI-powered summaries for website search results, enabling natural language queries for enterprise customers. Continue reading…
SearchStax Adds Generative AI to Enhance Website Search Read More »
Would Customers Pay for Premium Customer Experience?
AI is making human support a luxury. Some brands are testing whether better service is worth an extra fee — but will customers buy in? Continue reading…
Would Customers Pay for Premium Customer Experience? Read More »