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CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience Read More »
New US statistics reveal why chatbots are gaining traction across CX teams — and where they deliver the most value. Continue reading…
What 2025 Data Tells Us About the Future of Chatbots in CX Read More »
Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities. Continue reading…
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions Read More »
New features aim to boost accuracy and control in AI-powered customer service conversations. Continue reading…
ASAPP Enhances GenerativeAgent for Contact Center AI Safety Read More »