call centers

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What Is a Contact Center? Types, Software & KPIs for 2025

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From AI copilots to omnichannel routing, here’s how modern contact centers deliver faster, easier, more human support. Continue reading… Go to Source Author:

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LivePerson & AWS Integrate Contact Center Solutions for CX

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LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. Continue reading… Go to Source Author:

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Agentic AI in Contact Centers: The Next Big Shift in Customer Experience

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CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:

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