OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

artificial intelligence, change management, chatgpt, chatgpt-4o, chatgpt-5, customer experience, customer loyalty, large language models, llms, Million byte, openai

GPT-5 wasn’t the problem. Forcing users into it without choice? That’s what broke the trust. Continue reading… Go to Source Author:

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love Read More »