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AI software provider expands capabilities for enterprise contact center operations with new oversight and flexibility features. Continue reading… Go to Source Author:
ASAPP Enhances GenerativeAgent Platform for Contact Centers Read More »
At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth. Continue reading… Go to Source Author:
Genesys Turns Up the Volume on Agentic AI in Music City Read More »
The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through strategic acquisition. Continue reading… Go to Source Author:
RingCentral Acquires CommunityWFM for AI Workforce Management Read More »
Contact centers are primary customer touchpoints. Learn how to empower the agents that can deliver great customer experiences. Continue reading… Go to Source Author:
Reimagining the Contact Center With Smarter, Human-Centered Experiences Read More »
LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. Continue reading… Go to Source Author:
LivePerson & AWS Integrate Contact Center Solutions for CX Read More »
Listening to calls, hot-desking and involving agents in journey mapping can transform service and strategy. Continue reading… Go to Source Author:
7 Actions to Elevate Your Contact Center from Cost Center to CX Engine Read More »
Private equity giant circles a deal that could reshape the call center software market and ripple across CX ecosystems. Continue reading… Go to Source Author:
Thoma Bravo Could Acquire Call Center Provider Verint Systems for $2 Billion Read More »
Customers don’t see backend problems — but they feel them. Here’s how dedicated IPs reduce hidden CX friction. Continue reading… Go to Source Author:
The Overlooked CX Upgrade: Dedicated IPs and Contact Center Reliability Read More »
Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance. Continue reading… Go to Source Author:
Call Center Quality Assurance Software: Buyer’s Guide Read More »
Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities. Continue reading… Go to Source Author:
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub Read More »