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Explore the real gains, common risks and leading tools reshaping customer service in 2025. Continue reading… Go to Source Author:
AI Customer Support Explained: Benefits, Use Cases and Pitfalls to Avoid Read More »
LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. Continue reading… Go to Source Author:
LivePerson & AWS Integrate Contact Center Solutions for CX Read More »
Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation. Continue reading… Go to Source Author:
Why Generative AI Chatbots Need a New Playbook for Analytics Read More »
Conversational AI is replacing rigid IVR systems, creating faster, more natural and personalized customer interactions. Continue reading…
IVR vs. Conversational AI: Which Delivers and Which Delays? Read More »
New US statistics reveal why chatbots are gaining traction across CX teams — and where they deliver the most value. Continue reading…
What 2025 Data Tells Us About the Future of Chatbots in CX Read More »
Empathy at scale is possible—but only if you know when your chatbot needs to step aside for a human. Continue reading…
Designing Customer Journeys With Heart—Even When Chatbots Are Involved Read More »
Digital analytics provider expands capabilities to connect web interactions with AI-powered customer conversations. Continue reading…
Contentsquare to Acquire Loris AI for Conversation Analytics Read More »
Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities. Continue reading…
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions Read More »
CSAA Insurance Group uses AI at every touchpoint—from virtual receptionists to fraud detection—to serve smarter and faster. Continue reading…
The Insurance CX Upgrade: AI and Virtual Assistants in Action Read More »
From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Continue reading…
Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know Read More »