customer churn

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What Prime Day 2025 Reveals About Shipping, Returns and Customer Expectations

amazon, amazon prime, customer churn, customer engagement, customer experience, customer loyalty, cx, digital commerce, ecommerce, Million byte, prime day

Free shipping, easy returns and Buy with Prime drove record sales for Prime Day 2025. DTC brands must now meet these CX benchmarks year-round. Continue reading…

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Why Scalable Customer Journeys Are the New Growth Imperative

ai, artificial intelligence, automation, customer churn, customer experience, customer journey, customer journey mapping, journey mapping, marketing strategies, Million byte, personalization

Marketers are scaling beyond welcome emails. Here’s how AI powers the entire customer journey—onboarding to renewal, and everything in between. Continue reading…

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