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CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience Read More »
Misaligned terms can break your CX. Here’s how plain language keeps teams — and journeys — on the same page. Continue reading…
Clear Language Is the Love Language of Customer Experience Read More »
New US statistics reveal why chatbots are gaining traction across CX teams — and where they deliver the most value. Continue reading…
What 2025 Data Tells Us About the Future of Chatbots in CX Read More »
Navigating the digital whirlwind: why customers are struggling with the pace of technological change. Continue reading…
Customers and Tech Overload: Okay, Boomer? Read More »
Free shipping, easy returns and Buy with Prime drove record sales for Prime Day 2025. DTC brands must now meet these CX benchmarks year-round. Continue reading…
What Prime Day 2025 Reveals About Shipping, Returns and Customer Expectations Read More »
Misaligned goals, not bad agents, often cause customer effort. Here’s how to use friction as feedback — not something to flatten. Continue reading…
Friction Isn’t a Failure — It’s a Signal for Smarter CX Read More »