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When your BPO profits from more calls, preventing issues isn’t in their best interest. Here’s how to reclaim your VOC. Continue reading…
Why Voice of the Customer Breaks Down at the BPO Level Read More »
Your martech stack costs more than most people’s cars — but still delivers experiences that feel stuck in 1995. While you’ve been busy optimizing conversion rates and A/B testing button colors, your competitors figured out something you missed: technology isn’t just about efficiency anymore, it’s about connection. The uncomfortable truth? Your sophisticated automation is creating
Orchestrating empathy where your funnel falls short Read More »
From AI adoption to hold-time benchmarks, these stats show what’s driving customer satisfaction and frustration. Continue reading…
Call Center Statistics That Matter: What Customers Expect in 2025 Read More »
Intuition can mislead. Marketing leaders are finding real growth through data-backed decisions—and CX partnerships that pay off fast. Continue reading…
Your Gut Is Not a Strategy: Rethinking Customer Understanding Read More »
From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Continue reading…
Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know Read More »
AI is making human support a luxury. Some brands are testing whether better service is worth an extra fee — but will customers buy in? Continue reading…
Would Customers Pay for Premium Customer Experience? Read More »