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Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities. Continue reading… Go to Source Author:
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub Read More »
It’s time to shift focus from vanity scores to momentum, trust and organizational coherence. Continue reading… Go to Source Author:
Why Your Customer Experience Metrics Miss the Boat Read More »
MIT research shows AI changes how we think. In CX, that’s a power leaders must wield with care. Continue reading… Go to Source Author:
Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers Read More »
The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action. Continue reading… Go to Source Author:
The ACE Rule: Empowering Every Employee as Acting Chief of Experience Read More »
Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation. Continue reading… Go to Source Author:
Why Generative AI Chatbots Need a New Playbook for Analytics Read More »
From AI-powered tagging to SEO boosts, structured content organization drives engagement and business results. Continue reading… Go to Source Author:
Why a Strong Taxonomy Is the Backbone of Exceptional Customer Experience Read More »
The rules of marketing are being rewritten by AI, data, and the customers you serve. Are you ready to lead the next era? Join us online September 17 for a bold new MarTech experience designed to fit into your work schedule… not work against it: One day. One track. Zero fluff – just clarity, strategy,
Six panels. Big impact. See what’s new at MarTech. Read More »
Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Continue reading… Go to Source Author:
Back to Basics: 3 Foundational Capabilities for CX Success Read More »
CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience Read More »
Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive. Continue reading… Go to Source Author:
How Century-Old Indian Brands Are Winning with AR, AI and Immersive Experiences Read More »