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ManningCast proves that transparency, personality, and community aren’t just good TV — they’re the keys to lasting customer loyalty. Continue reading… Go to Source Author:
What the ManningCast Teaches Us About Conversational CX Read More »
Most leaders try to solve retention and churn by diving deeper into the data. But numbers alone won’t give you the answers. You must get out of the office and into conversations with your customers to find the true drivers. I remember staring at the spreadsheet for what felt like hours. An eight-figure tech company
Spreadsheets can’t explain churn — but your customers can Read More »
The numbers are clear: acquisition drains, retention compounds. Stop chasing reach and start investing in staying power. Continue reading… Go to Source Author:
Customer Retention > Customer Acquisition. Period. Read More »
One broken promise can wipe out years of goodwill. Here’s how to protect customer trust and loyalty. Continue reading… Go to Source Author:
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars Read More »
From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement. Continue reading… Go to Source Author:
Is It Digital Transformation 3.0 or AI Transformation 1.0? Read More »
In fresh U.S. statistics on AI-driven customer experience, personalization shines brightest, but transparency risks loom large. Continue reading… Go to Source Author:
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards Read More »
Agentic AI adoption is surging in sales and marketing. But only data-mature organizations will reap the rewards. Continue reading… Go to Source Author:
Why Marketers Are the First to Bet Big on Agentic AI Read More »
No company can exist without marketing. And modern marketing cannot exist without data and AI. That’s why thousands of marketers from some of the world’s most iconic brands – from Amazon to American Express, Barnes & Noble to Boeing, Vanguard to Verizon – are attending the MarTech Conference, online September 17, for free. Join them
Amazon, NASDAQ, and Verizon are attending MarTech for free. Are you? Read More »
Boards must shift from “should we invest?” to “are we ready?” when it comes to AI transformation. Continue reading… Go to Source Author:
Is Your Board Ready for AI? Questions Every CX Leader Must Answer Read More »
The 2025 holiday season won’t be business as usual. Consumers are bracing for higher prices, fewer discounts and continued supply chain hiccups. Add that one in four plans to spend less overall, according to a Gartner report, and the challenge for marketers is clear: value and trust will be the deciding factors. Consumers expect bad
Marketers must deliver value and trust to shoppers facing higher holiday prices Read More »