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New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach. Continue reading…
Kustomer Secures $30M to Advance AI-Native CX Platform Read More »
To deliver exceptional CX, HR must lead with purpose, empathy and alignment across every employee touchpoint. Continue reading…
HR’s CX Power Move: Building a Culture That Serves the Customer Read More »
Misaligned terms can break your CX. Here’s how plain language keeps teams — and journeys — on the same page. Continue reading…
Clear Language Is the Love Language of Customer Experience Read More »
Tech means little if it’s not delivering a smooth digital experience. Continue reading…
The Center of the Digital Experience Stack Is the Customer Read More »
Conversational AI is replacing rigid IVR systems, creating faster, more natural and personalized customer interactions. Continue reading…
IVR vs. Conversational AI: Which Delivers and Which Delays? Read More »
You don’t have a CX problem. Before you map the journey or optimize touchpoints, fix the disconnects between teams, systems and incentives. Continue reading…
Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First Read More »
Billions spent. Trust lost. We break down the cultural and operational failures behind today’s disconnected customer experiences. Continue reading…
Omnichannel Customer Experience: Why Most Strategies Still Fail Read More »
Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships. Continue reading…
When UX Design Undermines Customer Experience Read More »
You can’t architect your way to impact if the customer experience falls flat on screen. Continue reading…
Why the Screen — Not the Stack — Defines Your Digital Experience Read More »
In the fast-moving B2B environment, marketing and sales teams are pressured to hit short-term numbers. Focusing on immediate bookings can build a shaky foundation where revenue initially looks strong but doesn’t hold up because businesses target the wrong customers. “We’re closing deals that make the quarter but break the business next year,” said Dan Sperring,
Stop celebrating short-term wins that lead to long-term churn Read More »