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HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and visualizations within existing workflows. Continue reading…
HubSpot Launches First CRM Connector for Anthropics Claude Read More »
Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities. Continue reading…
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions Read More »
Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. Continue reading…
The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions Read More »
CSAA Insurance Group uses AI at every touchpoint—from virtual receptionists to fraud detection—to serve smarter and faster. Continue reading…
The Insurance CX Upgrade: AI and Virtual Assistants in Action Read More »
How Best Buy, TD Bank, Otis and Kroger are transforming customer service with actionable data and accountable AI. Continue reading…
Inside the Brands Getting Data-Driven Customer Experience Right Read More »
Design platform Figma has made its AI-powered prototyping tools generally available to users across all subscription tiers. Continue reading…
Figma Make AI Prototyping Tool Exits Beta for All Users Read More »
Marketing leaders don’t need more initiatives. They need ruthless clarity on what drives impact — and the conviction to cut what doesn’t. Continue reading…
Your Marketing Strategy Isn’t Broken — It’s Bloated Read More »
It’s not about replacing humans — it’s about empowering them to deliver empathy and solve complex problems. Continue reading…
Anticipation Is the Real Power of Agentic AI in Customer Experience Read More »
The rules of marketing are being rewritten by AI, data, and the customers you serve. To turn that potential into performance, your organization needs alignment across people, processes, and platforms. That’s why we’re opening the all-new MarTech – online September 17 – with a high-impact conversation designed to help you Align cross-functional teams around shared
Your AI-driven strategy starts here. Read More »
Customers want empathy and speed. Too many tools just add friction. Continue reading…
The Contact Center Tech That Works — And the Stuff That Doesn’t Read More »