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Why Your Customer Experience Metrics Miss the Boat

ces, csat, customer data, customer experience, customer feedback, customer insights, customer journey, customer loyalty, metrics, Million byte, nps

It’s time to shift focus from vanity scores to momentum, trust and organizational coherence. Continue reading… Go to Source Author:

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The Most Overlooked Source of Actionable Customer Insights

advisory board, customer advisory board, customer experience, customer feedback, customer journey, customer journey mapping, cxm, marketing, Million byte

Data dashboards miss what advisory boards and in-depth interviews can reveal about the real customer journey. Continue reading…

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