customer journeys

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When Brand Journeys Get Fragmented, Consistency Wins

ai, artificial intelligence, brand experience, customer experience, customer journeys, Million byte, personalization, personalized customer experience

In an AI-shaped world, your voice and assets matter more than ever to protect reputation and customer trust. Continue reading… Go to Source Author:

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Inside the AI Engines Powering Digital Experience Platforms

ai, artificial intelligence, customer journeys, digital experience, digital experience platform, dxp, dxps, Million byte, personalization

Sitecore vs. Optimizely vs. Acquia: How AI is embedded in DX platforms, and what’s hype vs. what’s real in this emerging space. Continue reading…

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Designing Customer Journeys With Heart—Even When Chatbots Are Involved

ai chatbots, artificial intelligence, chatbots, conversational ai, customer experience, customer journeys, customer loyalty, Million byte

Empathy at scale is possible—but only if you know when your chatbot needs to step aside for a human. Continue reading…

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