customer loyalty – millionbyte.us

FTC Sues LA Fitness Over Membership Cancellation Barriers

customer experience, customer loyalty, customer retention, customer satisfaction, cxm, federal trade commission, ftc, Million byte

The gym giant refutes FTC charges of unfair cancellation practices, calling the allegations “without merit.” Continue reading… Go to Source Author:

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Hyatt’s CX Strategy: Where Standards Meet Personalization

beyond the call, cmswire tv, cmswiretv, customer experience, customer experience design, customer loyalty, customer satisfaction, employee experience, Million byte

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences. Continue reading… Go to Source Author:

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Tale of Two Countries: US vs. Japan in Customer Experience and AI

ai agents, customer experience, customer loyalty, customer satisfaction, customer service, customer support, Million byte

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX leaders. Continue reading… Go to Source Author:

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Why Your Customer Experience Metrics Miss the Boat

ces, csat, customer data, customer experience, customer feedback, customer insights, customer journey, customer loyalty, metrics, Million byte, nps

It’s time to shift focus from vanity scores to momentum, trust and organizational coherence. Continue reading… Go to Source Author:

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Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers

ai, ai in customer experience, ai in cx, commerce, customer experience, customer loyalty, customer satisfaction, customer trust, cx, Million byte, personalization

MIT research shows AI changes how we think. In CX, that’s a power leaders must wield with care. Continue reading… Go to Source Author:

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The ACE Rule: Empowering Every Employee as Acting Chief of Experience

customer data, customer experience, customer journey, customer loyalty, customer trust, Million byte

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action. Continue reading… Go to Source Author:

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Back to Basics: 3 Foundational Capabilities for CX Success

customer data, customer experience, customer insights, customer loyalty, customer satisfaction, Million byte

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Continue reading… Go to Source Author:

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Survive the AI Takeover of Search — 5 Moves Every Brand Must Make

ai overviews, artificial intelligence, customer loyalty, customer trust, digital marketing, generative engine optimization, geo, google, large language models, llms, Million byte, search engine optimization, seo

With search traffic plunging, brands must win over AI engines, own direct channels and protect loyalty before bots own the buyer’s journey. Continue reading… Go to Source Author:

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OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

artificial intelligence, change management, chatgpt, chatgpt-4o, chatgpt-5, customer experience, customer loyalty, large language models, llms, Million byte, openai

GPT-5 wasn’t the problem. Forcing users into it without choice? That’s what broke the trust. Continue reading… Go to Source Author:

OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love Read More »

Need Better Customer Journey Insights? Try the Value Equation.

customer experience, customer journey, customer journey mapping, customer loyalty, customer satisfaction, journey mapping, Million byte

Go beyond touchpoints — link CX strategy to the KPIs your executive team values most. Continue reading… Go to Source Author:

Need Better Customer Journey Insights? Try the Value Equation. Read More »