customer loyalty – Page 2

Funnels Celebrate Purchases. Flywheels Celebrate Customers.

customer acquisition, customer experience, customer loyalty, customer retention, Million byte

One counts conversions. The other compounds loyalty, advocacy and LTV. Continue reading… Go to Source Author:

Funnels Celebrate Purchases. Flywheels Celebrate Customers. Read More »

Customer Acquisition Makes You Famous. Customer Retention Makes Money

crm, customer acquisition, customer data, customer experience, customer lifetime value, customer loyalty, customer retention, cxm, marketers, Million byte

Likes, clicks and reach look good in reports. Repeat purchases keep the lights on. Continue reading… Go to Source Author:

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Personalization Nation: How CX Leaders in the US Define Success

artificial intelligence, customer data, customer empathy, customer engagement, customer experience, customer journeys, customer loyalty, customer satisfaction, digital customer experience, Million byte, personalization, personalized experiences

New statistics from more than 300,000 CX leaders reveal Americans want frictionless, data-driven personalization — and now leaders must deliver. Continue reading… Go to Source Author:

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FTC Sues LA Fitness Over Membership Cancellation Barriers

customer experience, customer loyalty, customer retention, customer satisfaction, cxm, federal trade commission, ftc, Million byte

The gym giant refutes FTC charges of unfair cancellation practices, calling the allegations “without merit.” Continue reading… Go to Source Author:

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Hyatt’s CX Strategy: Where Standards Meet Personalization

beyond the call, cmswire tv, cmswiretv, customer experience, customer experience design, customer loyalty, customer satisfaction, employee experience, Million byte

Katrina Fine explains how Hyatt balances global consistency with local flair to create memorable guest experiences. Continue reading… Go to Source Author:

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Tale of Two Countries: US vs. Japan in Customer Experience and AI

ai agents, customer experience, customer loyalty, customer satisfaction, customer service, customer support, Million byte

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX leaders. Continue reading… Go to Source Author:

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Why Your Customer Experience Metrics Miss the Boat

ces, csat, customer data, customer experience, customer feedback, customer insights, customer journey, customer loyalty, metrics, Million byte, nps

It’s time to shift focus from vanity scores to momentum, trust and organizational coherence. Continue reading… Go to Source Author:

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Cognitive Debt in CX: How AI May Be Quietly Steering Your Customers

ai, ai in customer experience, ai in cx, commerce, customer experience, customer loyalty, customer satisfaction, customer trust, cx, Million byte, personalization

MIT research shows AI changes how we think. In CX, that’s a power leaders must wield with care. Continue reading… Go to Source Author:

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The ACE Rule: Empowering Every Employee as Acting Chief of Experience

customer data, customer experience, customer journey, customer loyalty, customer trust, Million byte

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action. Continue reading… Go to Source Author:

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Back to Basics: 3 Foundational Capabilities for CX Success

customer data, customer experience, customer insights, customer loyalty, customer satisfaction, Million byte

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity. Continue reading… Go to Source Author:

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