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Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance. Continue reading… Go to Source Author:
Call Center Quality Assurance Software: Buyer’s Guide Read More »
The gym giant refutes FTC charges of unfair cancellation practices, calling the allegations “without merit.” Continue reading… Go to Source Author:
FTC Sues LA Fitness Over Membership Cancellation Barriers Read More »
From missed revenue targets to loyalty erosion, CMOs must weigh brand values against political pressure. Continue reading…
The Real Cost of DEI Rollbacks in Customer Experience Strategy Read More »
You don’t have a CX problem. Before you map the journey or optimize touchpoints, fix the disconnects between teams, systems and incentives. Continue reading…
Rethink Your Customer Experience Strategy: Why Internal Alignment Comes First Read More »
It’s not about replacing humans — it’s about empowering them to deliver empathy and solve complex problems. Continue reading…
Anticipation Is the Real Power of Agentic AI in Customer Experience Read More »