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Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance. Continue reading… Go to Source Author:
Call Center Quality Assurance Software: Buyer’s Guide Read More »
Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX leaders. Continue reading… Go to Source Author:
Tale of Two Countries: US vs. Japan in Customer Experience and AI Read More »
Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities. Continue reading… Go to Source Author:
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub Read More »
New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach. Continue reading…
Kustomer Secures $30M to Advance AI-Native CX Platform Read More »
Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…
Genesys Secures $1.5B Investment From Salesforce & ServiceNow Read More »
AI’s most outspoken leader found direction in a personal tragedy. Continue reading…
The Making of Anthropic CEO Dario Amodei Read More »
How agentic AI is poised to redefine the future of customer support. Continue reading…
Agentic AI and the Future of Customer Support: What CX Leaders Need to Know Read More »
Digital analytics provider expands capabilities to connect web interactions with AI-powered customer conversations. Continue reading…
Contentsquare to Acquire Loris AI for Conversation Analytics Read More »
Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities. Continue reading…
NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions Read More »
Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. Continue reading…
The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions Read More »