Customer service and success

The hidden power of persona-driven UAT in martech success

B2B marketing, B2C marketing, customer experience, Customer journey orchestration, Customer service and success, Marketing operations (MOps), Million byte, Optimization and personalization

User Acceptance Testing (UAT) plays a critical role in modern marketing technology, but testing only isolated touchpoints — like a website or SMS channel — means missing the whole journey. A persona-based, end-to-end UAT approach ensures your martech tools deliver the seamless and relevant experiences today’s omnichannel customers expect. UAT and Quality Assurance (QA) complement, […]

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Stop celebrating short-term wins that lead to long-term churn

B2B marketing, customer experience, Customer service and success, Million byte

In the fast-moving B2B environment, marketing and sales teams are pressured to hit short-term numbers. Focusing on immediate bookings can build a shaky foundation where revenue initially looks strong but doesn’t hold up because businesses target the wrong customers. “We’re closing deals that make the quarter but break the business next year,” said Dan Sperring,

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How to build a hyper-precise audience-first ad campaign

What marketers can learn from manufacturing’s shift to precision CX

B2B marketing, B2C marketing, customer experience, Customer service and success, Marketing artificial intelligence (AI), Million byte, Optimization and personalization, Project and workflow management

When a procurement manager logs into a manufacturer’s portal at 2 a.m. to urgently source replacement parts, they don’t want a beautiful browsing experience—they want their specific parts, with their negotiated pricing, in under 30 seconds. The manufacturing sector is about precision—tolerances measured in thousandths of an inch, supply chains timed to the minute, quality

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