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Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation. Continue reading… Go to Source Author:
Why Generative AI Chatbots Need a New Playbook for Analytics Read More »
CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement. Continue reading… Go to Source Author:
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience Read More »
New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach. Continue reading…
Kustomer Secures $30M to Advance AI-Native CX Platform Read More »
Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…
Genesys Secures $1.5B Investment From Salesforce & ServiceNow Read More »
AI’s most outspoken leader found direction in a personal tragedy. Continue reading…
The Making of Anthropic CEO Dario Amodei Read More »
How agentic AI is poised to redefine the future of customer support. Continue reading…
Agentic AI and the Future of Customer Support: What CX Leaders Need to Know Read More »
Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. Continue reading…
The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions Read More »
CSAA Insurance Group uses AI at every touchpoint—from virtual receptionists to fraud detection—to serve smarter and faster. Continue reading…
The Insurance CX Upgrade: AI and Virtual Assistants in Action Read More »
Customers want empathy and speed. Too many tools just add friction. Continue reading…
The Contact Center Tech That Works — And the Stuff That Doesn’t Read More »
From AI adoption to hold-time benchmarks, these stats show what’s driving customer satisfaction and frustration. Continue reading…
Call Center Statistics That Matter: What Customers Expect in 2025 Read More »