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AI software provider expands capabilities for enterprise contact center operations with new oversight and flexibility features. Continue reading… Go to Source Author:
ASAPP Enhances GenerativeAgent Platform for Contact Centers Read More »
History shows disruption is constant; CMOs must blend past lessons with digital transformation and AI to steer future customer value. Continue reading… Go to Source Author:
10 Game-Changing Innovations Outside of AI That Should Inspire CMOs Read More »
Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics. Continue reading…
Customer Data Management in 2025: AI’s Role in Personalization, Prediction and Trust Read More »
Chatbots don’t meet users’ every whim; parsing value is like using a secret decoder ring, where strategic prompt engineering is needed. Continue reading…
Prompt Engineering and Its Vital Role in AI-Driven Marketing Read More »
Old CX metrics miss tone, safety and trust. The EVALS+ Pyramid shows CX leaders how to evaluate AI where it counts. Continue reading…
Your AI Is Talking to Customers — But Are You Measuring What Matters? Read More »
New features aim to boost accuracy and control in AI-powered customer service conversations. Continue reading…
ASAPP Enhances GenerativeAgent for Contact Center AI Safety Read More »