leadership

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10 Game-Changing Innovations Outside of AI That Should Inspire CMOs

ai, artificial intelligence, cmos, customer experience, digital marketing, generative ai, leadership, marketing, Million byte

History shows disruption is constant; CMOs must blend past lessons with digital transformation and AI to steer future customer value. Continue reading… Go to Source Author:

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Is Your Board Ready for AI? Questions Every CX Leader Must Answer

ai, artificial intelligence, customer data, customer experience, customer insights, digital experience, leadership, Million byte

Boards must shift from “should we invest?” to “are we ready?” when it comes to AI transformation. Continue reading… Go to Source Author:

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Clear Language Is the Love Language of Customer Experience

customer engagement, customer experience, customer loyalty, customer satisfaction, leadership, Million byte

Misaligned terms can break your CX. Here’s how plain language keeps teams — and journeys — on the same page. Continue reading…

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