Doing All the Agile Things — and Still Stuck? Here’s Why
Why agile fails without the right culture, mindset and feedback loops. Continue reading…
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Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know
From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Continue reading…
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Would Customers Pay for Premium Customer Experience?
AI is making human support a luxury. Some brands are testing whether better service is worth an extra fee — but will customers buy in? Continue reading…
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2025 Marketing Technology Landscape Supergraphic: 100X growth since 2011, but now with AI…
tl;dr The martech landscape grew again since last year, up 9% to 15,384 solutions. While new AI natives continue to blossom, the previous generation is consolidating more. There’s also an exploding “hypertail” of custom software. We cover all of this and more in our new State of Martech 2025 report (free and ungated). Over 15
Beyond AI assistants: how AI is being more deeply embedded in marketing and martech stacks
This is a short excerpt of data from The State of Martech 2025 report that will be released on May 6, 2025. You can get the complete 100+ page report and access to an extended keynote presentation of our research by registering for free for #MartechDay. It’s no surprise that stand-alone AI assistants, such as
Complicated to Complex: AI Agents and Managing a Dynamic Martech Stack
The following is a short excerpt from The State of Martech 2025 report that will be published on May 6, 2025 — #MartechDay. Sign up for free to attend our keynote presentation, which you can watch live or on-demand. You’ll also get first access to our 100+ page report, the new 2025 marketing technology landscape,
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Everything you could want to know about AI, martech stacks, and the 2025 marketing technology landscape
Sorry I’ve been a bit quiet this past month. I’ve been heads down on research for our State of Martech 2025 report that we’ll be releasing on #MartechDay — May 6 — along with the 2025 marketing technology landscape. And the 2025 Stackie Awards. And a series of zero-fluff interviews with six industry leaders who are
Meet the new martech stack: systems of context and systems of truth
For years, martech was divided into systems of record and systems of engagement. Systems of record stored the “master” versions of data. CRMs and CDPs for customer data. PIM for product data. DAM for brand assets. ERP for inventory data. (I know, there’s a ton of acronyms in this piece, almost to the point of
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B2B marketing on X: What you need to know
X (formerly Twitter) has changed a lot in the past couple of years, and for B2B marketers, it may not feel like the obvious place to focus. LinkedIn usually gets that attention. But X still has an active user base —especially among millennial buyers — and it offers something most platforms don’t: a fast-moving, public
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Satisfaction with martech stacks varies by company size
MarTechCharts regularly highlights data of interest to marketers and marketing operations professionals. Marketers appear to be generally satisfied with their martech tool stacks, according to MarTech’s 2025 State of Your Stack Survey report, but the level of satisfaction varies by company size. Marketers and marketing ops professionals at mid-size companies were most likely to express
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