Top 10 AI Content Generator & Writer Tools in 2022
Top 10 AI Content Generator & Writer Tools in 2022 Read More »
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Call Center Statistics That Matter: What Customers Expect in 2025
From AI adoption to hold-time benchmarks, these stats show what’s driving customer satisfaction and frustration. Continue reading…
Call Center Statistics That Matter: What Customers Expect in 2025 Read More »
Your Gut Is Not a Strategy: Rethinking Customer Understanding
Intuition can mislead. Marketing leaders are finding real growth through data-backed decisions—and CX partnerships that pay off fast. Continue reading…
Your Gut Is Not a Strategy: Rethinking Customer Understanding Read More »
Doing All the Agile Things — and Still Stuck? Here’s Why
Why agile fails without the right culture, mindset and feedback loops. Continue reading…
Doing All the Agile Things — and Still Stuck? Here’s Why Read More »
Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know
From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Continue reading…
Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know Read More »
Would Customers Pay for Premium Customer Experience?
AI is making human support a luxury. Some brands are testing whether better service is worth an extra fee — but will customers buy in? Continue reading…
Would Customers Pay for Premium Customer Experience? Read More »
2025 Marketing Technology Landscape Supergraphic: 100X growth since 2011, but now with AI…
tl;dr The martech landscape grew again since last year, up 9% to 15,384 solutions. While new AI natives continue to blossom, the previous generation is consolidating more. There’s also an exploding “hypertail” of custom software. We cover all of this and more in our new State of Martech 2025 report (free and ungated). Over 15
Beyond AI assistants: how AI is being more deeply embedded in marketing and martech stacks
This is a short excerpt of data from The State of Martech 2025 report that will be released on May 6, 2025. You can get the complete 100+ page report and access to an extended keynote presentation of our research by registering for free for #MartechDay. It’s no surprise that stand-alone AI assistants, such as
Complicated to Complex: AI Agents and Managing a Dynamic Martech Stack
The following is a short excerpt from The State of Martech 2025 report that will be published on May 6, 2025 — #MartechDay. Sign up for free to attend our keynote presentation, which you can watch live or on-demand. You’ll also get first access to our 100+ page report, the new 2025 marketing technology landscape,
Complicated to Complex: AI Agents and Managing a Dynamic Martech Stack Read More »
Everything you could want to know about AI, martech stacks, and the 2025 marketing technology landscape
Sorry I’ve been a bit quiet this past month. I’ve been heads down on research for our State of Martech 2025 report that we’ll be releasing on #MartechDay — May 6 — along with the 2025 marketing technology landscape. And the 2025 Stackie Awards. And a series of zero-fluff interviews with six industry leaders who are