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WebOps platform introduces direct publishing from Google Docs to websites with integrated governance features. Continue reading… Go to Source Author:
Pantheon Launches Google Docs Content Publisher Tool Read More »
AI software provider expands capabilities for enterprise contact center operations with new oversight and flexibility features. Continue reading… Go to Source Author:
ASAPP Enhances GenerativeAgent Platform for Contact Centers Read More »
Contentstack launches Agent OS, an AI-powered headless CMS that delivers real-time personalization, workflow automation and context-driven customer experiences. Continue reading… Go to Source Author:
Contentstack Agent OS: AI-Powered CMS for Context-Driven Digital Experiences Read More »
Digital experience platform provider adds specialized AI agents and workflow automation to its Opal platform at annual Opticon event. Continue reading… Go to Source Author:
Optimizely Enhances Opal With AI Agent Orchestration Tools Read More »
The communications provider strengthens its contact center platform with AI-driven workforce management capabilities through strategic acquisition. Continue reading… Go to Source Author:
RingCentral Acquires CommunityWFM for AI Workforce Management Read More »
LivePerson partners with AWS to create a unified platform for managing voice and digital customer interactions through AI-powered technology. Continue reading… Go to Source Author:
LivePerson & AWS Integrate Contact Center Solutions for CX Read More »
Salesforce plans to integrate Regrello’s AI-native process automation technology with its Agentforce platform and Slack to transform manual workflows. Continue reading… Go to Source Author:
Salesforce to Acquire Regrello for AI Workflow Automation Read More »
Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities. Continue reading… Go to Source Author:
Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub Read More »
Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and WordPress content management systems. Continue reading… Go to Source Author:
Crownpeak Launches FirstSpirit Quality Management Tools for Drupal & WordPress Read More »
New York-based customer service platform provider raises Series B funding to expand AI capabilities and global reach. Continue reading…
Kustomer Secures $30M to Advance AI-Native CX Platform Read More »