nice

Auto Added by WPeMatico

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions

agentic ai, ai, ai in call centers, call centers, cognigy, conversational ai, customer experience, customer service, mergers and acquisitions, Million byte, nice

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities. Continue reading…

NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions Read More »

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

ai in call centers, ai in contact centers, artificial intelligence, call center, cloud call centers, contact center, customer experience, customer service, customer service and support, five9, genesys, Million byte, nice, predictive analytics, talkdesk

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms apart. Continue reading…

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions Read More »