omni-channel

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Omnichannel Customer Experience: Why Most Strategies Still Fail

cdps, customer data platforms, customer experience, cx, Million byte, omni-channel, omnichannel experience

Billions spent. Trust lost. We break down the cultural and operational failures behind today’s disconnected customer experiences. Continue reading…

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The Omnichannel Illusion: Why Customers Just Want One Thing

contact centers, customer experience, customer satisfaction, digital customer experience, digital experience, Million byte, multi-channel, omni-channel, omnichannel experience

Forget seamless journeys. Fix the weakest link — that’s what customers actually notice. Continue reading…

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