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OpenAI Forgot the Golden Rule of CX: Don’t Yank Away What Customers Love

artificial intelligence, change management, chatgpt, chatgpt-4o, chatgpt-5, customer experience, customer loyalty, large language models, llms, Million byte, openai

GPT-5 wasn’t the problem. Forcing users into it without choice? That’s what broke the trust. Continue reading… Go to Source Author:

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Which AI App Is Best for My Marketing Team?

ai, artificial intelligence, chatgpt, claude, digital marketing, gemini, google, marketing, meta, Million byte, openai, perplexity, search

Marketing leaders must evaluate AI tools based on specific use cases, integration needs and ROI to guide 2025 investment decisions. Continue reading…

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The Future of Customer Experience Is Built for AI, Not Humans

ai, ai search, artificial intelligence, chatgpt, customer experience, cx, digital experience, ecommerce, Million byte, openai, phygital

How autonomous consumer agents are changing the rules of ecommerce, and what your brand needs to do to keep up. Continue reading…

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