What marketers can learn from manufacturing’s shift to precision CX
When a procurement manager logs into a manufacturer’s portal at 2 a.m. to urgently source replacement parts, they don’t want a beautiful browsing experience—they want their specific parts, with their negotiated pricing, in under 30 seconds. The manufacturing sector is about precision—tolerances measured in thousandths of an inch, supply chains timed to the minute, quality […]
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