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Genesys Secures $1.5B Investment From Salesforce & ServiceNow

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through deepened partnerships. Continue reading…

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MarTech What you need to know.

Salesforce Agentforce: What you need to know

We’ve updated our page on Agentforce with details on Agentforce for Revenue. Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, Salesforce announced it was hiring more than 1,000 employees to meet the demand for Agentforce.  At the

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