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Voice of the Customer Needs a Reset: Enter AI

ai, artificial intelligence, customer experience, customer satisfaction, customer sentiment, Million byte, net promoter score, predictive analytics, voc, voice of the customer

Why CX leaders must evolve from measuring satisfaction to predicting behavior. Continue reading… Go to Source Author:

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Why Voice of the Customer Breaks Down at the BPO Level

bpos, contact center, customer data, customer experience, customer insights, marketing, Million byte, voc, voice of customer

When your BPO profits from more calls, preventing issues isn’t in their best interest. Here’s how to reclaim your VOC. Continue reading…

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