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The Digital Customer Experience Roadmap at Zoom

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Zoom’s global digital customer experience head on integrated bots, AI-assisted voice and agent-grade tools. Continue reading… Go to Source Author:

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Zoom Extends AI Virtual Agent to Phone Service & Adds Content Hub

ai, artificial intelligence, call center, contact center, customer experience, customer service, cxm, Million byte, news, ngrv, zoom

Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities. Continue reading… Go to Source Author:

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