Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Continue reading…

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2025 Marketing Technology Landscape Supergraphic (Martech Map)

2025 Marketing Technology Landscape Supergraphic: 100X growth since 2011, but now with AI…

tl;dr The martech landscape grew again since last year, up 9% to 15,384 solutions. While new AI natives continue to blossom, the previous generation is consolidating more. There’s also an exploding “hypertail” of custom software. We cover all of this and more in our new State of Martech 2025 report (free and ungated). Over 15

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